Evolve Therapeutic is excited to announce we are offering Direct Billing to Pacific Blue Cross, Sun Life and Canada Life for massage therapy, physiotherapy and acupuncture visits. We can bill your benefits plan at reception when you arrive for your appointment. This saves you time and effort and reduces the upfront out-of-pocket expenses related to your treatment.
We offer this service at no extra charge. Please be aware that we cannot guarantee the availability of direct billing due to issues with individual benefits plans, problems with the submission portal, or clinic logistical considerations.
How does direct billing work?
You provide your policy number/ID and we submit it through the web portal. The portal will provide the exact amount your benefits plan will pay. If there’s a remaining balance, it will be the responsibility of the patient to pay the difference.
Can I check my exact coverage or how many visits are covered?
We do not have access to your benefit plan details (statements, limits, policy details, deductible, etc). You will have to contact your policy provider for this information. Our submission portal allows us to submit, but not access your private coverage information.
Can I use direct billing to prepay for my future visits?
We can only direct bill for visits at the time of treatment.
What if I have several insurance plans? Can you help coordinate them?
We can only direct bill one plan per visit. You’ll have to contact your other plan provider on your own.
What if you cannot process my direct billing, due to the portal being down?
You will have to pay for your appointment at the time of service with cash, debit, or credit card. We will provide you with a receipt that you can submit to your provider.
Please don’t hesitate to contact our office with any questions!